1. Placing an order
When you place an order to purchase a product from the Site, we will send you an e-mail confirming receipt of your order and containing the details of your order. This order acknowledgement email is not an acceptance of the order by us and does not guarantee the fulfillment of the order. If there are any problems or difficulties with your order at this stage then a member of the team will contact you to explain the issue and seek a resolution. All goods are supplied subject to availability. No contract of sale of any product will subsist between you and us until the product(s) ordered have been dispatched.
We will send a confirmation email when the goods have left us. This confirmation email constitutes an acceptance by us of your offer to buy goods. We may decline to supply the products to you without giving any reason. We are entitled to withdraw from any contract in cases of errors or inaccuracies regarding the information appearing on the website or in the order.
2. Accuracy of information
We seek to ensure that all information, including prices, on the site is accurate. However, errors and discrepancies can occur. If we discover any errors in the price of goods, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or to cancel the order. If we are unsuccessful in contacting you then we will consider the order cancelled and you will receive a full refund. All prices include Value Added Tax (VAT) where applicable.
Goods will be sent to the address provided by you online as the delivery address and included in the order acknowledgment email. Deliveries will be despatch only after payment has cleared. Systems accepted for payment of the products are: Charge to Visa or Mastercard, Paypal or bank transfer. In the case of bank transfer, will not start the process of shipment of the products until the receipt of the money in the account provided.
As a standard, and if there are no incidents, the deadlines to deliver the products will be of 48 hours for the Iberian Peninsula and 5 days for the rest of the world about. Some products are produced on order or require a little more time to be delivered. These products reflect this on the web. If there is no any specification, the timetable would be the normal, described above. We make every effort to deliver to these timescales but delays can occur for a variety of reasons. We shall be under no liability for any delay or failure to deliver products within estimated timescales.
Risk of loss and damage passes to you on the date when the products are delivered to you. On receipt of the products you must inspect the products and you will have been deemed to have accepted the products unless you notify us that you have cancelled the order and / or you return the products in accordance with the terms of the 'returns and cancellations' section below. Your statutory rights are not affected.
The shiping inside the Iberian Peninsula will be free for amounts superior to 200 euros. For the rest of destinations will be quoted the cost of shipping and will be detailed in the mail of acceptance of order.
4. Returns & Cancellations
For all products except earrings and artist editions / limited editions: We want you to be completely happy with any product purchased through the Site. You can return any unused product to us within 7 days of receiving it, and a refund or replacement will be issued to you within 28 days of receipt of the returned product.
If you are not happy with your purchase, if it is defective, gets damaged in transit, or if it becomes faulty, please email us at email@example.com and we shall provide you with details on how to return it.
If you order a product as a consumer and cancel your contract with us within seven working days beginning on the day after you receive the product, the cost of sending the product to you, but not your costs in returning it, will be refunded.
If you return a product because it is defective, damaged in transit, incorrectly supplied or develops a fault, we will refund the cost of item, the original shipping cost for the item and the cost of the return postage (proof of cost is required).
In all other cases, you will need to cover the cost of returning the item. We strongly recommend you obtain proof of postage. We cannot accept responsibility for products lost in the post or damaged on their return journey. This does not affect your statutory rights.
For earrings: For hygiene reasons, earrings for pierced ears cannot be returned unless they are defective or faulty. For artist editions / limited editions: You may cancel your contract with us at any time up to the end of seven working days after the date of delivery provided you notify us or have returned the products to us within that time. Notification should be emailed through to firstname.lastname@example.org Except in cases of faulty, damaged or wrongly supplied products you shall be responsible for the cost of returning products for refund or exchange. The products should be returned to the address shown below in the existing packaging in an unused and otherwise re-saleable condition.
You must take reasonable care to ensure the products are not damaged whilst in your possession or in transit from you. We very strongly advise that you use a registered postal service. We will not accept responsibility for editions that are not delivered back to us or are damaged in transit to us. Artist editions / limited editions should be returned to: Galería Alvaro Alcázar. Castelló 41. 28001 Madrid. Spain.
5. Legal Notice
This dealer agrees not to allow any transaction that is illegal, or is deemed by the brands of credit cards or bank acquirer, that can or has the potential to damage the goodwil of them or affect them negatively. The following activities are prohibited by virtue of the card brands programs: The sale or supply of a product or service that is not in full accordance with all laws applicable to buyer, issuing bank, merchant, owner of the card, or cards.
It is explicitly prohibited the sale of alcoholic beverages to minors under 18 years.